Shipping Policy

Last updated: September 2026

Overview

This page explains delivery for orders paid on the website. Online checkout is for clay pots, flower pots, decorative clay, and gopura. Roof tiles, ceiling tiles, breeze blocks, cladding bricks, and terracotta tiles are not sold online and are not shipped from the cart.

Clay and terracotta can crack in transit, so delivery is open-box. You inspect the goods before you accept them. If something arrives damaged, contact us and we refund those pieces. We do not offer returns or exchanges on the website. Once you have checked and accepted an order in good condition, we cannot take it back for a change of mind, a different design, or after it has been installed.

Roof tiles, ceiling tiles, breeze blocks, cladding, and terracotta tiles

Roofing tiles, ceiling tiles, breeze blocks, cladding bricks, and terracotta tiles are available on enquiry only. They cannot be added to the cart or paid for at website checkout. Ask for a quotation on WhatsApp or at the showroom, and we confirm the quantity, price, and delivery with you before anything is dispatched.

These orders do not receive a website order ID and do not appear in Track Order.
Transport is arranged for the confirmed load. The delivery date depends on quantity and destination, and we share it when the quotation is accepted.
When the consignment arrives, open it with the delivery person present and check for cracks, chips, and broken pieces before you accept it.
If pieces are damaged, do not accept those pieces. Photograph them and contact us the same day. We refund the price of the damaged pieces.

What can be ordered online

The sections below apply to clay pots, flower pots, decorative clay, and gopura paid through website checkout. Those orders are packed in Thrissur and delivered across India.

Where we deliver

We deliver to addresses within India.
International shipping is not available.
Please use the full street address, city, state, and 6-digit PIN you enter at checkout, and a phone number the delivery person can reach.

Processing and dispatch

Website orders are packed after payment is confirmed. Most leave our workshop within a few business days.
Orders placed on Sundays or public holidays are taken up on the next business day.
We share tracking details by phone, WhatsApp, or email once the order is on the way. You can also use Track Order with your website order ID.

Delivery time

After dispatch, website orders usually arrive in about 3 to 7 business days. Metro cities are often sooner. Remote PIN codes can take longer.

These are typical times, not a guaranteed delivery date. Courier delays, weather, and local restrictions can add time. We will help you follow up if a shipment is late.

Shipping charges

The amount you pay at checkout is for the goods in your order. If a delivery charge applies, we tell you the amount before the order is dispatched. We do not add a shipping fee after the goods have left.

How we pack

Each order is packed to protect brittle edges in transit. Please open the cartons with the delivery person present, and keep the packing until you have finished the open-box check.

Open-box delivery

Open-box delivery means you open the packing while the delivery person is still there, and you accept the order only after you have seen the goods. This is how we handle breakage, instead of a returns counter on the website.

Be available at the delivery address with the phone number used on the order.
Ask the delivery person to wait while you open the outer packing.
Check pots, decorative pieces, finials, and other clay pieces for cracks, chips, and broken items. Count the pieces against your order if the cartons are few enough to check on the spot.
If everything is sound, accept the delivery.
If something is damaged, do not accept the damaged pieces. Photograph the item and the packing, and ask the delivery person to note the damage before they leave.

If something arrives damaged

Contact us the same day with the photos from the delivery. For a website order, include the order ID. We refund the price of the damaged pieces after we confirm the delivery report. Pieces you accepted in good condition stay with you.

If you would rather have the damaged pieces replaced, say so when you contact us and we will arrange that instead of a refund, subject to stock.

A refund applies to damage found at this delivery check. It does not cover a later change of mind, a different design, breakage after you have accepted the goods, or tiles that have already been installed.

If delivery is missed

Delays caused by the courier, weather, strikes, or an incomplete address are outside our direct control. Contact us and we will help coordinate the next step.
If a delivery attempt fails, the courier may try again or hold the shipment. An unclaimed return can mean a fresh delivery charge.
Please do not accept a carton you have not been allowed to open. Tell us the same day so we can take it up with the transport partner.

Need help?

For a shipping update or a damage report, reach us on the numbers below. For a website order, include the order ID. For a roof, ceiling, breeze block, cladding, or terracotta tile delivery, include the quotation details so we can find the consignment.

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